About Us
Serac Impex is the manufacturer and exporters of finest quality surgical, Dental,Beauty, Orthodontic, Veterinary, Holloware instruments and accessories in Pakistan. We have a large customer base which comprises of private hospitals,clinics and Beauty saloon shops internationally; namely UK, USA and Germany among the many.
All the business related matters of the organization are managed under the guidance of Mr. Istikhar Hussain and their sons 1- Atta ul Mustafa, 2- Zia ul Mustafa 3- Zaka ul Mustafa who are the owners of the company.
Our Focus:
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We are providing high quality surgical instruments at the best prices to hospitals, clinics, professionals and medical students,beauty saloon shops,. Customer care is part of that focus, and you can expect courteous as quick service whether you purchase one instrument or large quantities.
We have great customer service skills that can be demonstrated by our ability to meet and exceed customer expectations. we can recognize the prime importance of the customers and even anticipate future customer needs. We will always go the extra mile for the customer. We will take responsibility for developing long-term relationships with customers and forge partnerships that contribute to future growth opportunities for both customer and our own organization.
Quality Policy:
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Our Company continuously strive to improve all processes throughout the organizations' facilities to achieve the quality required for our Customer's Satisfaction. We will comply with all regulatory requirements for the products we provide to our Customers and we ensure the continuing effectiveness of our Quality System.
Serac Impex Quality Management System Purpose:
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Assuring quality is a multi-functional effort covering many aspects of operations.
It is a continuous process involving:
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The identification and documentation of customer needs.
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The development, manufacture and delivery of products and services to meet those needs consistently.
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Feedback from the customer to assess the company's performance.
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Action on the customer's feedback to improve the company's performance
Research & Development:
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Research & development is a continuous activity in serac impex.
Continuous efforts are made in improving product development and
cost effective process controls.
Considerable time and money are invested in the development of
new products that have better values in term of utility.
Our Mission:
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To exceed our customer expectations by providing superior quality solutions through custom design, employee involvement, innovation, on-time delivery, cost effectiveness and continuously improving manufacturing processes.
Thanks and regards,
Serac Impex.
+92 321 6154595
